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Top Customer Questions About Low Voltage Projects

Your new space is really starting to take shape. Next up, low voltage/ electrical work. You have estimates, references and a materials list. The bid you chose looks good. Handshakes all around … now what?

Project managers at Low Voltage Solutions got together to compare notes and share the most common customer questions asked at the beginning of projects. With these answers already in hand, you’re armed with good information from the start.

1. How soon can you start?
Depending on the size of the project, many things go into motion after an accepted proposal or contract. The Project Manager will consult with the customer to determine schedule and if material submittals, shop drawings or both are required before starting the project. The job is then entered into our system. Since we offer many types of low voltage services, Nick Siwak, LVS Superintendent, will match and assign the proper technicians to execute the project. Most importantly, we try to be flexible to meet our customers' schedules.

2. How long is it going to take for the install to be completed?
Deadlines are top priority at LVS. When we bid a project, we use special custom design estimating/project management software that takes into account labor hours, materials, and scheduling. Based upon the schedule and estimated labor hours our Project Managers will assign the amount of manpower required to meet the schedule. Every project is assigned a project manager who oversees everything from fulfilling customer expectations, scheduling, changes in scope of work, and final walk-through with a customer.

3. Can your guys come back for other work? Or, since you are here, can you install this?
Absolutely. There may be lots of changes on the fly! In this case we identify the adds, moves or changes from the original scope of work and prepare a change order cost listing material and labor for customer review and approval. As projects progress, it is very common that additional service work may be needed. Once we have the customer's approval we will proceed with the additional work.

4. Is there better technology or solution that we should be using?
The key to answering this question comes from first asking the right questions about the application. For example, the type of users for the network infrastructure, will it be used for mostly data entry or high bandwidth video. Also, are we using and adapting to existing infrastructure or is this new construction. And, if we don't have the answers, we reach out to partners who are experts in a particular subject.

5. What can you do to reduce costs or can you apply value engineering to the project?
This is a great question and one we get often! We recommend first looking at the footprint of the low voltage project and identifying the customer requirements for a functional system. Value engineering (defined as a systematic or organized approach to providing the necessary functions in a project at the lowest cost) is valuable for larger projects. Depending on the type of low voltage project and based upon our years of experience, we typically can offer several ways to Value Engineer the project without losing quality and function.